INTELLECTUAL PROPERTY NOTICE

Artwork rights remain the sole property of MB Agenturadudu, including acquisition. This includes the purchase of originals, commissions, prints and existing and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the work into NFT, print and distribute in any form, or reproduce in any way for profit and/or otherwise. Collectors may not reproduce artwork in any manner without the express written permission of the artist. Posting images of purchased items on social media is always welcome and does not violate this condition.

RESPONSIBILITY

We are not responsible for items once they are received by the collector. It is not our responsibility to refund, exchange, replace or compensate by any means for damaged products that have been mishandled by customers. For example: smearing of fingerprints on the white border, tearing of art prints, damage to works, etc. i.e. As guaranteed by consumer rights protection, damages are covered if/when damaged products are received, affected by postal services and/or damaged goods. sent out Each print is checked multiple times prior to shipping quality control and only pristine purchased reproductions are packaged for your enjoyment. Read product descriptions carefully. It is not our responsibility to compensate customers who did not read the product description before purchasing. All prints come with borders which are included in the final post size.

RETURNS AND REFUNDS

PRINTS
Your right to ask for a refund or exchange lasts for 14 days after the product was delivered. Requests made after this period cannot be accepted. To exercise this right, please contact me at info@bymoni.art.

The request should contain the following information:

• Order number
• Your contact information
• Description of the reason you are asking for a refund or exchange
• A photo of the defect or damage of the product

If you request a refund or exchange, please return the purchased product in the same condition that you received it and in the original packaging to the following address: Kaunas, Lithuania, Veiverių st. 150C, 3rd floor, 1, LT-46391.
Once we receive and examine your return, we will send you an email to notify you about the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

• You are liable for paying shipping costs for returning the purchased products, and these shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• We will not accept the returned product if it has been damaged in transit due to insufficient packaging. If the product is damaged due to insufficient packaging, it will be sent back to the customer at the customer’s expense.
• Orders that are rejected by the buyer upon delivery will not be refunded. We cannot process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim.
• Orders will not be refunded for lost, misdelivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) are lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% reprint charge based on the value of the print to be reprinted if the original order is lost due to giving us incorrect shipping information.

FRAMED ARTWORK POLICIES

Frames and framed artwork are currently only available in Lithuania, Latvia, and Estonia.

Cancellation & Exchange Policy: All frames and framed artwork are final sale. Refunds, returns, and exchanges are unavailable as all frames are made to order. Framed artwork orders can only be canceled if we have not yet submitted your frame order and/or artwork to our framer for fulfillment. Please note that framed artwork orders are sometimes sent to our framers immediately, so there is no guarantee you will be able to cancel or make changes to your frame(s) and/or artwork(s) order once you place your order. Due to the costs associated with every order, regardless of whether it has been fulfilled, you will be charged a 5% cancellation fee based on the total cost of your framed artwork order.

Lost, Damaged, or Stolen Policy: Any damaged, lost, or stolen frames and/or framed artwork must be reported within 14 days of delivery. When reporting damage, you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.

Damaged Frame Disposal Policy: In the instance that a replacement frame is issued, our framer requires that damaged frames be disposed of by the recipient and to provide photographic evidence of doing so.

ORIGINALS

The original paintings and drawings are not returnable under any circumstances, except if they were damaged by the courier during delivery. In such a case, the delivery person who hands you the painting or print must issue a statement confirming the damage that occurred during delivery. Please send me an email with a copy of that statement and pictures of the damage so that we can find a solution to fix it.

If the painting is damaged beyond repair due to the courier’s fault, I will accept it back and issue a refund. However, if the damage is fixable, I will handle the fixing process. If you are not satisfied with the damage-fixing options, only store credit can be issued to you.

Please make sure to check for any damage before the courier leaves.

LOST/DAMAGED

If products are damaged, please promptly provide detailed photos within a maximum of 7 days. Do NOT discard the packaging, as it may be necessary for insurance investigation purposes. All original artworks sent are insured by the postal company. In the unlikely event that your purchase arrives damaged during shipping, please contact me via email at info@bymoni.art or by filling out the inquiry form on the contact page.

In your email, please include the order number and attach photos of the package prior to opening, as well as photos of the damage to your purchase.

SHIPPING POLICY

Please note that it takes time for us to receive your order, print, quality check, and pack the artwork for you.

Shipping times depend on the destination country. It usually takes approximately 15-20 business days within the EU. However, delivery might take longer for orders outside the EU. Please be aware that international shipping times can be unpredictable and sometimes lengthy.

Prints on paper will be delivered in Lithuania within 3-10 days, unless they were purchased together with an original artwork or a print on canvas, then the delivery term of these products applies.

Please note that shipping may take a little longer than usual during the holiday season.

Kindly note that business days are not calendar days and are Monday-Friday.

Delivery of original artworks, prints on canvas and other goods in Lithuania takes 15 to 21 business days.

Company information:
Company name: MB Agenturadudu
Registration code: 305834695
Manager: Monika Pagirė, direktorė
Address: Leipalingio g. 2A-6, LT-46426 Kaunas